Direct Support

Direct Warehouse Support

Get fast, precise answers on freight delivery, load specs, installation, and warranty claims. Our hardware specialists are ready to assist with year-round outdoor patio setup.

Common Support Inquiries

Freight Shipping Timelines

Weight Capacity Charts

Warranty Claim Steps

Detailed information on heavy freight delivery schedules and tracking for your cast iron and heavy-gauge steel outdoor hardware orders.

Access full load specifications and structural ratings for all our durable cast iron fire pits and weather-sealed storage benches.

Understand our lifetime structural frame warranty and the straightforward process for submitting claims on our year-round outdoor gear.